Return Policy

We want you to love every purchase. If something is not right, we are here to help.

30-day return window

You have 30 days from the delivery date to request a return. Items must be unused, in their original condition, and returned in their original packaging with all original accessories included (box, manual, warranty card, and any other items that came with your purchase). We cannot accept returns on items showing signs of use.

How to request a return

Reach our support team through our store contact page or the email listed at checkout, including your order number and a brief reason for return.
Our team will reply within 24 hours with return instructions and a return address.
Ship the item back using a tracked service of your choice.
Once the item is received and inspected, we will process your refund within 5–7 business days to your original payment method.

Defective or incorrect items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund — your choice.

Exchanges

The fastest way to get the model or color you want is to place a new order and return the original item. Once your return is received we will refund the original purchase.

Shipping costs

Original shipping fees are non-refundable unless the return is due to our error (defective or incorrect item). Return shipping costs are the customer's responsibility for change-of-mind returns.

Refund timing

After we receive and inspect your return, refunds are issued within 5–7 business days. Depending on your bank, it may take an additional 3–10 business days for the funds to appear on your statement.

Cancellations

You can request to cancel an order before it has been shipped by contacting our support team. Once an order has shipped, the standard return process applies.